Hassle Free Warranty

Ski Addiction Warranty Program

Ski Addiction's warranty is setup with the customer in mind. Your work for the warranty will be next to nothing! You will have resolution within 48 hours and you'll never have to speak to a robot. Quick, easy and painless.

Warranty Process:

Step 1

  • Evaluate the validity of your warranty claim.
  • Was your product purchased within the last 12 months?
  • Does the damage to your product appear to be due to manufacture defect?
  • Was the damage caused by abuse, neglect or improper use?
  • Was it purchased from Ski Addiction or from a re-seller of Ski Addiction products? 

Step 2

  • Submit your warranty claim to Ski Addiction. Email info@skiaddiction.com with your warranty claim. Please include how the damage occurred, when the damage occurred and an attached picture or video evidence of the damaged product.
  • Please remember to include all your contact details such as first and last name, email address, contact phone number, address and order number.

*If the damage is not clear from your video or photo evidence, you will have to ship your products to Ski Addiction located in Whistler, British Columbia, Canada for inspection. Customers are responsible for all shipping charges to and from Ski Addiction regarding to warranty issues.*

    Warranty Details

    Ski Addiction warrants its products to be free of manufacturing defects for one year from the date of purchase, following the below guidelines. Ski Addiction's only responsibility is to replace or provide additional discounts to be used toward replacement products. Ski Addiction will not be responsible for any costs, losses, injuries or damages incurred as a result of loss or use of any of our products.

    Warranty only applies to Ski Addiction products purchased from www.skiaddiction.com, Ski Addiction HQ or amazon.

    Ski Addiction will provide the following outcomes depending on the result of your warranty claim.

    • 0 - 3 Months: Replacement Ski Addiction product.
    • 3 - 6 Months: Heavily discounted Ski Addictions products.
    • 6 - 12 Months: Discounted Ski Addiction products.
    • 12+ Months: Discounted Ski Addiction products.
    • We do not provide a warranty on products from resellers or ex-demo products.
    • Warranty is only valid for the original purchaser only. Proof of purchase required.
    • Ski Addiction is not responsible for products throughout the shipping process, from your door to ours. Shipping charges are not refundable. 
    • Excluded from coverage under this warranty are the following;
      • Damage caused by misuse, abuse or neglect.
      • Damage cause by improperly mounting either the Ski Addiction Training Board Bindings or any other snowboard binding.
      • Damage caused by improper Ski Addiction mounting hardware.
      • Normal wear and tear relevant to your length of ownership.
      • Damage caused from anything other than defects in material or workmanship.
      • Damage caused by use or solvents, adhesives or LOC-TITE.

    Tips

    • Evaluate your own claim. If you were Ski Addiction, would you warranty it?
    • We recommend insuring your package. No one likes losing their package.
    • If you bought your product on eBay, it's not covered under warranty.