Contact Us

Warranty 

Ski Addiction will provide the following outcomes depending on the result of your warranty claim.

Retail Customer - 1 Year, Replacement Ski Addiction product.

Wholesale Customer - 3 Months, Replacement Ski Addiction product.

Step 1 - Is this a warranty claim?

Is the damage to your product a manufacture defect? If so, yes.Was the damage caused by abuse, neglect or improper use? If so, no.

Step 2 - Submit warranty claim with photo & video evidence.

Submit your warranty claim via email with the following:

A clear description of how the damage occurred.Photos and/or a video of the damaged product.Your order number.

If the damage is not clear from your video or photo evidence, you will have to ship your products to Ski Addiction; located in Whistler, British Columbia, Canada for inspection. Customers are responsible for all shipping charges to and from Ski Addiction regarding to warranty issues.

To submit your warranty claim or if you have any questions, please email info@skiaddiction.com 

Shipping

For more information on our shipping policies, please visit our Shipping page.

Return Policy

You're more than welcome to return your products, opened or unopened. Our return policy lasts 30 days from purchase and proof of purchase is required. 

Just be aware, that you will be responsible for the return shipping cost.
Please package the products and return them to our office in Whistler, Canada:

SA Snowboard Addiction Inc
ATTN: Returns (Your Order Number)
204-1055 Millar Creek Road
Whistler, BC, V8E 0K7
Canada 

Once your order has been delivered to our office, we will issue a refund accordingly.  

Your refund will automatically be applied to your credit card or original method of payment. Please allow up to 10 days after the refund is issued, to see the money refunded back into your account.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please ship the products back using a trackable shipping service. 

If you would like to proceed with your return please email: info@skiaddiction.com. 

We want to get our products into as many shops, trampoline facilities, offices and coaching centres as possible. We're expanding fast and we've set up some insane deals to help you out. Get in touch with us today at info@skiaddiction.com.

Location

We are based in Whistler, Canada, so we prefer to sponsor skiers in our area so they can help us produce our tutorials. If you're not moving to Whistler any time soon, we'd still educate sponsorship with you, but we would need constant posts on social media and publicizing of our products helping you train for skiing.

What To Include: 

Before submitting your application, please consider whether or not you fit with our brand. We're looking for riders who can help star in the worlds best skiing training tutorials and promote ski training.

If you would still like to apply, please include:

- A recent edit showcasing your riding
- links to your social media
- An explanation on how you plan to help promote Ski Addiction

To be considered for the team, send us an email: info@skiaddiction.com